FAQs - Marsden Makes Co.

FAQs:

1. What services do you offer?
I offer a mix of creative and personalised services, including graphic design and branding, custom clothing, and personalised gifts and items. Each service is tailored to suit your needs - whether you’re a business looking for branding support or someone searching for a thoughtful custom gift.

2. How do I place an order?
You can order personalised gifts and items directly through my online shop.
If you’d like to book design work or custom clothing, just email me at hello@marsdenmakesco.uk to chat about your ideas, get a quote, and confirm your booking.

3. How does the design process work?
Every project starts with a friendly consultation to discuss your goals, style, and preferences. I’ll then create initial design concepts, and you’ll have a set number of revisions to make tweaks and adjustments. Once the final design is approved, I’ll send over all your high-quality files ready for print and digital use.

4. How long will my order take?
Turnaround times depend on what you’ve ordered:

• Branding & design projects: around 2–4 weeks

• Custom clothing: around 7–10 working days

• Personalised gifts: usually 7–10 working days
  I’ll always confirm an estimated timeframe before starting your order or project.

5. How much do your design and branding services cost?
It depends on the package and project scope. I’ll always provide a clear quote before work begins. For design and branding projects, I ask for a 50% non-refundable deposit upfront, with the remaining balance due before your final files are released.

6. Can I make changes after I’ve approved my proof?
Once you’ve approved your design proof, production begins — so I’m unable to make changes after that point. Please double-check all details carefully (especially spellings, colours, and contact information) before giving your approval.

7. What’s your refund and returns policy?
Because everything I create is custom-made, I’m unable to offer refunds or returns unless there’s a fault or error on my part. If something isn’t right, please get in touch within 7 days of receiving your order and I’ll do my best to sort it for you.

8. Who owns the final design once it’s complete?
Once your project is fully paid, you’ll own the rights to use the final approved design for your business or personal use. I keep ownership of draft concepts and retain the right to share finished work in my portfolio or social media (unless you ask me not to).

9. What happens if there are delays or I don’t get back to you quickly?
I completely understand that life gets busy! However, if there’s a delay in feedback, approvals, or sending information, it can push back your project timeline. I’ll always keep you updated, but timely communication really helps keep everything on track.

10. How can I contact you?
You can reach me anytime at hello@marsdenmakesco.uk, through the contact form on my website, or by sending a message on social media at @marsdenmakesco. I try to respond to all messages within 24 hours during business hours.