Privacy Policy

1. Who We Are

1.1 Marsden Makes Co. is a graphic design, branding, personalised products and custom clothing business based in Cumbria, United Kingdom.

1.2 Throughout this Privacy Policy, “Marsden Makes Co.”, “we”, “our” and “us” refer to Marsden Makes Co.

1.3 “You” refers to any visitor, customer, client, supplier or user of this website.

2. Information We Collect

2.1 We may collect, store and process the following information:

Personal Information

Full name / Business name / Email address / Telephone number / Postal address / Billing address /Delivery address

Project Information

Business information / Brand information / Design preferences / Project requirements / Information submitted through enquiries or discovery calls

Website Usage Information

IP address / Browser type / Device information / Pages viewed / Time spent on pages /Referral sources

Transaction Information

Products purchased / Services purchased / Payment information / Order history

2.2 We only collect information that is necessary for legitimate business purposes.

3. How We Collect Information

3.1 Information may be collected when you:

Visit this website / Complete a contact form / Book a discovery call / Purchase products / Purchase services / Sign up for marketing communications / Email us directly / Contact us through social media / Leave feedback or reviews

3.2 Information may also be collected automatically through cookies and website analytics.

4. How We Use Your Information

4.1 We may use your information to:

Respond to enquiries / Provide quotes / Deliver services / Process orders / Create designs and branding materials / Arrange printing services / Provide customer support / Improve website performance / Send project updates / Manage client relationships / Meet legal obligations

4.2 We may also use information to improve our products, services and website experience.

5. Legal Basis For Processing

5.1 Under UK GDPR, we process personal data under one or more of the following lawful bases:

Consent - Where you have given permission.

Contract - Where processing is necessary to fulfil a contract or provide services.

Legal Obligation - Where we are required to comply with legal requirements.

Legitimate Interests - Where processing is necessary for the operation and growth of our business and does not override your rights.

6. Marketing Communications

6.1 We may send marketing communications where:

You have opted in to receive them; or We have a legitimate interest to communicate with existing customers where permitted by law.

6.2 You may unsubscribe at any time using the unsubscribe link provided or by contacting us directly.

6.3 We will never knowingly send spam.

7. Payment Information

7.1 Payment processing may be carried out through third-party providers.

7.2 Marsden Makes Co. does not store complete payment card details.

7.3 Payment providers are responsible for securely processing payment information under their own privacy policies.

8. Client Project Information

8.1 Information supplied for design projects may include:

Logos / Images / Brand assets / Marketing materials / Business information / Product information

8.2 This information will only be used for the purpose of delivering agreed services.

8.3 Clients are responsible for ensuring they have permission to provide any content supplied to Marsden Makes Co.

9. Sharing Your Information

9.1 We do not sell personal information.

9.2 Information may be shared with trusted third parties where necessary to deliver services including:

Squarespace / Payment providers / Email marketing platforms / Printers / Delivery providers / Professional advisers / Legal authorities where required

9.3 Any third party receiving information must process it lawfully and securely.

10. Data Storage & Security

10.1 We take reasonable measures to protect personal information against:

Loss / Misuse / Unauthorised access / Disclosure / Alteration / Destruction

10.2 However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10.3 While we take appropriate steps to protect information, we cannot guarantee absolute security.

11. Data Retention

11.1 Personal information will only be retained for as long as reasonably necessary.

11.2 Factors affecting retention include:

Legal obligations / Tax requirements / Accounting requirements / Business record keeping / Ongoing client relationships

11.3 Information that is no longer required will be securely deleted or anonymised.

12. Your Rights

12.1 Under UK GDPR, you have the right to:

Right of Access - Request a copy of your personal information.

Right to Rectification - Request corrections to inaccurate information.

Right to Erasure- Request deletion of personal information where legally permitted.

Right to Restrict Processing - Request limits on how information is used.

Right to Data Portability - Request transfer of your information.

Right to Object - Object to certain types of processing.

Rights Related to Automated Decision Making - Request human review where applicable.

13. Third-Party Websites

13.1 This website may contain links to third-party websites.

13.2 We are not responsible for the privacy practices, content or policies of third-party websites.

13.3 Users should review the privacy policies of any third-party sites they visit.

14. Cookies

14.1 This website uses cookies and similar technologies.

14.2 Cookies help improve functionality, analyse website traffic and enhance user experience.

14.3 Further information is available within our Cookie Policy.

15. Children’s Privacy

15.1 This website is not intended for children under the age of 13.

15.2 We do not knowingly collect personal information from children.

15.3 If we become aware that information has been collected from a child without appropriate consent, it will be removed where legally possible.

16. International Data Transfers

16.1 Some third-party providers may store or process data outside the United Kingdom.

16.2 Where this occurs, appropriate safeguards will be used to protect personal information.

17. Data Breaches

17.1 In the event of a data breach, appropriate steps will be taken to investigate, contain and resolve the issue.

17.2 Where legally required, affected individuals and relevant authorities will be notified.

18. Changes To This Policy

18.1 We reserve the right to amend this Privacy Policy at any time.

18.2 Updated versions will be published on this website.

18.3 Continued use of the website following changes constitutes acceptance of those changes.

19. Contact Information

19.1 If you have any questions regarding this Privacy Policy or your personal information, please contact:

Abi Marsden at Marsden Makes Co.

Email: hello@marsdenmakesco.uk

Website: www.marsdenmakesco.uk

19.2 If you are dissatisfied with how your information has been handled, you may contact the Information Commissioner’s Office (ICO).

20. Acceptance of This Policy

20.1 By using this website, submitting information or engaging with Marsden Makes Co., you acknowledge that you have read and understood this Privacy Policy.

20.2 Your continued use of the website constitutes acceptance of this Privacy Policy.